These terms govern your use of Vitarawells, the website at https://www.vitarawells.com and the member platform behind it. By creating an account or buying a plan you accept them. Please read the medical disclaimer as well: it is short and it matters.
Raquel Filipa Rodrigues Canuto, sole trader (empresária em nome individual)
R. de Espinho 59, 3810-193 Aveiro, Portugal
Portuguese tax number (NIF): 298318970
Telephone: +351 915 219 886 (national landline rate, Monday to Friday, 09:00 to 18:00 Lisbon time)
Email: support@vitarawells.com
Vitarawells is a wellness subscription. You complete an intake, log daily check-ins, and the service builds a daily plan, tracks habits, produces progress reports and answers coaching questions.
Vitarawells is not a medical service, a medical device, a diagnosis, a treatment, or a substitute for advice from a doctor, nurse, dietitian, physiotherapist or psychologist. Nothing in the service is a clinical recommendation. See the medical disclaimer.
You must be at least 18 years old and legally able to enter into a contract. The service is not designed for and must not be used by children.
All prices are shown in US dollars (USD) and are the total amount charged. Prices include any value added tax or equivalent consumption tax we are required to account for, so nothing extra is added at checkout. Your bank may apply a currency conversion charge that we neither set nor receive.
Subscriptions renew automatically each month until cancelled. Payment is taken on the renewal date using the payment method on file. Payments are processed by Stripe Payments Europe, Ltd.; we never see or store your full card details. The charge on your statement appears as VITARAWELLS.
If a payment fails we retry it and tell you over WhatsApp. If it keeps failing, the subscription is suspended and the account drops to Starter until the payment method is updated.
We may change prices. Existing subscribers are told at least 30 days before a change takes effect, and can cancel before it does.
Vitarawells is a digital service delivered online. Access is created immediately after a successful payment and the access link is sent to WhatsApp within a few minutes. If it has not arrived within one hour, email support@vitarawells.com and we will resend it. There is nothing physical to ship, so there are no delivery charges.
You can cancel at any time from Account inside the platform, or by emailing support@vitarawells.com. Cancelling stops the next renewal; you keep access until the end of the period you already paid for.
Consumers in the European Union have a 14-day right of withdrawal. How that works alongside immediate access, and how refunds are handled, is set out in full in the refunds and cancellations policy, which forms part of these terms.
Do not: share or resell your access; scrape, copy or reverse engineer the service; upload unlawful content; attempt to break, overload or gain unauthorised access to the platform; use the service to give medical advice to other people; or use it in any way that breaks the law where you are.
We may suspend or close an account that breaches this section. Where the breach is not serious we will tell you first and give you a chance to put it right.
Your check-ins, notes, habits and intake answers stay yours. We process them to run the service, as described in the privacy policy. You can export or delete your data at any time. We do not sell personal data and we do not use your health data to train third-party models.
Coaching answers are generated automatically from the data you log. They can be wrong, incomplete or unsuitable for your situation. Use your judgement, and speak to a qualified professional before acting on anything that concerns your health. Automated coaching does not produce decisions with legal or similarly significant effects on you.
The platform, the site, the text, the design and the underlying software belong to Raquel Filipa Rodrigues Canuto or to the respective licensors. Your subscription gives you a personal, non-exclusive, non-transferable right to use the service while it is active. Nothing is assigned to you.
We aim to keep the service available, but we do not promise uninterrupted access. We may carry out maintenance, change features, or add and remove integrations. If we make a change that materially reduces what you pay for, you will be told in advance and may cancel and receive a pro-rata refund of the unused period.
You may close your account at any time. We may terminate this contract with 30 days' notice, or immediately where you seriously breach these terms or where the law requires it. On termination we stop billing and, on request, delete your data as described in the privacy policy.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Portuguese or European Union law. Your statutory rights as a consumer are not affected by anything written here.
Subject to that, our total liability arising out of the service is limited to the amount you paid in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, or for outcomes that depend on your own choices, health or circumstances.
Email support@vitarawells.com first. We answer complaints within 15 working days.
You may also use the Portuguese electronic complaints book (Livro de Reclamações Eletrónico) at livroreclamacoes.pt.
As a consumer you may refer a dispute to an approved alternative dispute resolution entity. The official list is published by Direção-Geral do Consumidor at consumidor.gov.pt. Where no territorially competent centre exists, the national centre CNIACC (cniacc.pt) is competent. Use of these mechanisms is voluntary for us and does not remove your right to go to court.
Portuguese law applies. The courts of Portugal have jurisdiction. If you are a consumer resident in another EU country, you also keep the protection of the mandatory rules of your own country and may bring proceedings there.
We may update these terms. Material changes are announced at least 30 days in advance by email or inside the platform, and you may cancel before they take effect. The date at the top of this page shows the current version.
Raquel Filipa Rodrigues Canuto, sole trader (empresária em nome individual)
R. de Espinho 59, 3810-193 Aveiro, Portugal
Portuguese tax number (NIF): 298318970
Telephone: +351 915 219 886 (national landline rate, Monday to Friday, 09:00 to 18:00 Lisbon time)
Email: support@vitarawells.com
